Fasthosts Review

Fasthosts review - this is my honest account and being a fasthosts customer.

We all rely on our quality domain and hosting service and I am no different. I have a huge collection of websites and Blogs that I need complete control over and need a perfect service 365 days a year. I also want to receive this at a competitive price.

I used to be one of their loyal customers…...but not anymore

I first joined them in the summer of 2005 when I was looking for a company that provided a free Sitebuilder as at the time I didn’t even know how to open Frontpage let alone actually use it.

At the time I agree the designs available were pretty bad and no matter which font I used they all looked pretty terrible. But it really didn’t matter as everyone was in the same boat back then.

But as the years progressed everyone else improved their free Sitebuilder apart from Fasthosts. But I thought to myself that it was too hard to change over and the hassle that it involved.

However close to the end of 2008 I had created my very own Blog with Hostgator and was now pretty good with Frontpage so I decided it was time for a change. Plus I realised I could pay $9.99 in fees for my Blog and all my websites. Instead of paying this and a further £5.00 a month per domain. I couldn’t believe how much money I would be able to save and how much I had flushed down the toilet.

I then decided to leave Fasthosts after setting up all the hosting elsewhere. The only problem is they wouldn’t let me!

It was like I was in a cult that I couldn’t escape from………..

“I then wasted money finding this out”

Firstly I contacted them by email and asked them how I could close my account. They replied telling me that I could only cancel it by phone via a premium rate number and as I was calling from Portugal it would cost me even more.

So after being left on hold for ages I was now £25 down ($60 approximately) and was told over the phone to manually remove my hosting from the old domains online before they could cancel it and emailed me the link to do so.

Why on earth couldn’t they have said this in the first place by email?

It’s really simple they wanted to make money out of my phone call. When I called them back I was told by someone called Asif with very little understanding of English that my account had been cancelled and no further charges would be made.

A day later I noticed a charge for £10 on my bank account and after some investigating found out they had charged me to transfer a domain that I just had web forwarding with them. I was very happy with the service the current registrar offered and as it hadn’t been registered for long I would have been really stupid to pay for the domain name twice in the very same year.

I complained to Fasthosts and was informed that I had requested a change when I hadn’t and I had five days to confirm the transfer and if not the charge would be refunded.

A month on and I’m still waiting…………

Then very soon after this particular charge, they then continued to charge me for hosting that had been cancelled.

There explanation was that no member of staff would have been able to cancel my order as my hosting was under contract even though I had emailed them at sign up to ask if I could cancel at any time.

This should have been pointed out to me at sign up and again when I contacted them and they wouldn’t even tell me when my contract was due to finish.

It was like trying to get blood out of a stone…

So I immediately cancelled my debit card that it had been authorised from and they can whistle for their contract. I’ve sent them an official complaint in writing and if they don’t refund me “hello small claims court”.

Ill let you know the outcome!

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